Refund & Cancellation Policy

1. 7-day money-back guarantee

All paid plans — Pro Monthly (₹99), Pro Plus Monthly, Full Mock (₹20), and individual test packs (Writing ₹9 / Speaking ₹14 / Reading ₹9 / Listening ₹9) — come with a 7-day, no-questions-asked refund window from the date of purchase.

If you're not satisfied with the scoring quality, feedback usefulness, or anything else within 7 days of payment, email us and we'll issue a full refund. You don't need to justify or explain.

2. How to request a refund

1. Email ronnie@vedcool.com from the email address on your IELTS Band AI account.
2. Include your Razorpay payment ID (starts with pay_) or order ID (starts with order_) — both are visible in your receipt email.
3. You don't need to give a reason. We may ask one optional question to improve the product, but answering is not required for the refund.

We aim to acknowledge every refund request within 24 hours and process it within 2 business days.

3. When the money comes back

Refunds are issued through Razorpay back to your original payment method:

• • UPI / wallets: typically 2–3 business days after we initiate.
• • Credit / debit cards: typically 5–7 business days — depends on your bank.
• • Net banking: typically 3–5 business days.

If a refund doesn't reach you within the windows above plus 3 extra business days, reply to the refund acknowledgement email and we'll chase Razorpay on your behalf.

4. After the 7-day window

After 7 days from purchase, refunds are at our discretion and considered case-by-case for clear issues:

• ✓ Service outage that prevented you from using credits for >24 hours.
• ✓ A scoring bug we acknowledge that materially affected your results.
• ✓ Duplicate / accidental payment (we'll refund the duplicate in full).
• ✗ Change of mind after substantially using the plan (e.g. taking 20 writing tests then asking for a refund 3 weeks in).

5. Cancelling a subscription

Good news: our monthly plans do not auto-renew. You'll never be charged a second time without explicitly initiating another payment. There's nothing to cancel — your plan simply ends after 30 days unless you actively renew.

If we ever add auto-renewing subscriptions in the future, you'll be able to cancel at any time from your account settings, and we'll honour the 7-day refund window on each renewal.

6. Fraud, abuse, chargebacks

Accounts that submit fraudulent transaction IDs, claim refunds while continuing to abuse the service, or initiate chargebacks without contacting us first will have their access suspended. We'd much rather resolve any issue by email — a chargeback costs both of us, and we will engage Razorpay's dispute process to defend it.

7. Questions

Email ronnie@vedcool.com or use the contact form. We typically reply within 24 hours on business days.